What? You want to return your Kickit products? Okay, we won't take it personally. If you wish, you can exchange or return your order for store credit or a refund. You must notify us at support@kickit.net within 99 days of fulfillment date. All sales are final after 99 days from order fulfillment.
- Exchanges: Store credit will be issued as soon as we receive your order back at our warehouse. All exchanges are free of charge. Products must be unused and in original packaging.
- Returns: A refund will be issued as soon as we receive your order back at our warehouse. We deduct a flat $5 fee for the return shipping and handling to help us process this expediently so you can get your money back quickly and get back to living your best life ASAP! Products must be unopened not damaged, and in original packaging.
- Exclusions: We do not guarantee returns or exchanges on Apparel, Discounted or On Sale Items, Exclusives, or Subscriptions.
- To begin a return or exchange please email us the following information: Your order number: #D-12345 and an image confirming the status of the products you wish to return/exchange.
- If you are having trouble finding your order number, it can be found in your confirmation and shipping emails.
After the shipping department receives your return, it generally takes 5-7 business days to process your refund. Once a return is processed, it may take additional time for the return to be posted to your account, depending on your financial institution. We are not responsible for lost or stolen items. We recommend sending all returned items using some type of delivery confirmation system to ensure proper delivery. For any questions about our refund policy, please contact us via email: support@kickit.net
